We would like to keep you informed on the latest trends, blogs, news & events in Service Management space. Most of our experts are always closely watching the market and how are new technologies evolving. We make sure that we document all we can and share it all here for you.

Zenoss recognised in the Gartner Market Guide for IT Infrastructure Monitoring (ITIM) Tools

Our vendor partner, Zenoss, was recently recognized in the Gartner Market Guide for IT Infrastructure Monitoring (ITIM) Tools. (In fact, Zenoss is mentioned more than any other provider.) Read the report to learn more about: Recommendations for infrastructure and operations leaders tasked with IT operations transformation Trends affecting the ITIM market Evolving ITIM tool functionality … Continued

Nineteen things that we see happening in Assurance in 2019

Yes, it’s a bit of a clickbait title – but we thought we would have some fun and challenge ourselves to come up with the biggest trends or ideas which, we think, will impact Assurance, OSS and ITOM in 2019. Surprisingly, it wasn’t hard to come up with the list as there is just so … Continued

Machine Learning – “A manager’s dilemma; do more with less”

This post is one in a series of how DeployPartners sees the future of Assurance/ITOM with the introduction of Machine Learning capabilities. In this post, we make an argument that every product in the very near future must include Machine Learning capabilities out-of-the-box to be competitive. How operations will do more with less Deploypartners has … Continued

Alarm Data Integrity or, Garbage In – ROI Out

Data Integrity, or a lack of, is a very real part of business and we, as systems integrators, are often faced with a disconnect between what the marketing and the reality of a situation where the customer’s data is sub-optimal for the product. In layman’s terms – it’s garbage in and therefore low return on … Continued

Asset Management for Critical Infrastructure conference

Had a blast at Asset Management for Critical Infrastructure and met some great people. Was interesting to hear about the gaps in technology solutions at many utility businesses. We had a number of delegates approach us to discuss asset data, machine learning and generally improving and enhancing the digitisation efforts in their industries. Here are a few … Continued

Netscout University – Detective Series

Netscout University has announced a series of webinars that will test your IT detective skills with a series of business restricting mysteries to solve. Sounds like fun! “You’re no “gumshoe” detective! As an IT detective, can you effectively solve the modern-day mysteries crossing your networked business? Let us help you modernize your detective skills by … Continued

Process Mining and the Fourth Industrial Revolution

Interesting article here from our partner Icaro Tech on Process Mining – the convergence of data mining and process management. References a Gartner Report “The Market Guide for Process Mining” which is available here (Gartner account needed).  

IBM Netcool Customers – you could be out of support soon

IBM Products that leverage IBM WebSphere Application Server (7.0, 8.0 and 8.5) and Oracle Java 6 are End of Support on the 31st December 2018. After the 30th April 2018, support for Oracle Java 6 will be limited to usage and known problems with possible updates for critical security fixes through the end of 2018. … Continued

OSS Agile Delivery – is it possible?

  DeployPartners has gone agile. The whole IT consulting market has gone Agile but we missed it. None of our customers were demanding that we go Agile but we recognise that they needed us to become more efficient and adaptive. In traditional delivery, these aspects of delivery are considered a contradiction so we reviewed how … Continued