In 2019, IT operations are facing many challenges, with the key ones involving:
IT OPS will need to address all of these challenges plus keeping up with a constantly evolving business and technical environment.
Solutions and workflows that worked fine just a few years ago are not enough to maintain a competitive edge in the digital age.
To move your IT operations into the next gen, you need a holistic approach that encompasses organisational structure, talent sourcing and management, architecture, technology, systems & processes.
DeployPartners propose a number of comprehensive NEXT GEN OF IT OPS solutions that includes ChatOps, Cognitive Analytics and Machine Learning, Closed-Loop Assurance and Managed Services
Ready to take the next step? Get Your FREE OPS Next Gen Readiness Check!
COMMUNICATION | COLLABORATION | VISIBILITY
for more effective
ChatOps isn’t a tool or a product. It’s the new way of collaborating across your teams and organisation. Thanks to advanced automation and integrating processes, you can augment your IT Ops solution with ChatOps that creates an effective collaboration platform and is critical to the success of next gen operations.
ChatOps introduces a new approach, that brings a distributed multi-discipline workforce together. It enables visibility of historical incidents to help quickly solve current ones and enable real-time resolution activities stream across the entire organisation.
With a modern workforce that is more often decentralised, the traditional methods of communication are disappearing. As a result, real-time collaboration across the organisation is suffering and it impacts a growing number of processes across the board.
for event reduction
Machine Learning (AIOps) is revolutionising IT operations. Thanks to Machine Learning, you’ll be able to tap into myriads of external feeds, look for patterns in historical data (including external data), draw parallels and allow your OPS team to effectively determine what’s happened – or what is likely to happen in the future.
AIOps and its advanced analytical tools and capabilities have completely changed how operations is dealing with huge data sets. Rather than simply managing outages, it enables operations to be proactive. Operations can look for patterns and have AI recommend action to avoid an incident before degradation or failure.
Based on data about past data AIOps can be used to predict if an event is likely to happen in the future, when would it occur and monitor these factors ahead of time. And if such events happen, you’ll be able to respond faster and more effectively than it was ever possible before.
IDENTIFY | RESPOND | AUTOMATE
Watch the video to learn more about how Machine Learning & Cognitive Analytics can help your organisation.
DeployPartners has designed a maturity model to help our clients introduce Machine Learning &
Cognitive Analytics into their organisations – it includes 4 steps:
Introducing the technology (understanding how it works)
Identifying existing patterns the organisation is aware of
Identifying patterns the organisation is not aware of but that are impacting the services and the bottom line
Automating the process (top maturity level and close the loop)
for improved event & incident handling
PREDICT | PREVENT | RESOLVE
Over time, closed-loop assurance reduces the time needed to:
Closed-Loop Assurance is a philosophy. It's about paying attention to everything, no longer is Operations about filtering or ignoring the small events. Instead every Event is an important signal and potentially an actionable abnormality which should be investigated. This means every Event is eventually labelled, dwelled, clustered or purposely ignored.
This approach forces Operations to look into automation to deal with the huge volume of data not to be overwhelmed. The ideal state in closed-loop operations centre is an automated corrective response for every event. This forces operations from a very static alarm list to a dynamic one.
To achieve the ideal end state, Operations must undertake a journey to understand the Event lifecycle and network behaviour and build up an Alarm Management DB and a catalogue of automation.
The trend to build an expert team in-house is fast disappearing. DeployPartners brings to the table not only best-of-breed technologies but also a team of experts with 10-15+ years of experience.
This allows organisations to adopt the closed-loop automation solution with off the shelf products, without the need to train or build internal expertise around particular products, thus making the investment both productive and profitable in the shortest possible time.
Implementing a well-rounded IT Ops system is a critical step on the road to enhanced operations agility. Many enterprises are divesting themselves of what they consider non-core functions, reducing costs and freeing up human capital by moving to a Cloud or SaaS environment. This often leads to concerns about privacy, security, and overcoming the lack of necessary skillset within the organisation…
What’s the best way to tackle these and other challenges when adopting a Cloud or SaaS solution? Watch our short video to find out.
Take Your Ops To The Next Level With A FREE Operations Readiness Check!
Evaluate your existing IT operations and employ the Next Gen of IT OPS to increase your agility.
Leverage DeployPartners’ unique expertise in the Ops space and take advantage of a FREE Ops Readiness Check during which our specialist will:
The Ops Readiness Check will result in tailored Roadmap showing where you currently are and what are your organisation’s main drivers, pain points, and other major considerations. This Roadmap will also give you the building blocks to get from where you are to where you want your IT OPS to be.
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