Helix ITOM/ITSM
BMC’s modern, AI-driven suite of IT Service Management (ITSM), IT Operations Management (ITOM), and AIOps capabilities delivered via containerised, cloud-native microservices. It’s designed to streamline IT workflows, enhance observability, and automate incident handling with intelligence and flexibility.
Helix is a powerful, unified platform that enhances traditional ITSM and ITOM with leading-edge AI and automation capabilities. Its flexible deployment and integrated architecture help organisations reduce incident resolution times, improve service quality, and prepare for intelligent, future-proof IT operations.
Agentic AI & Generative AI: HelixGPT agents automate tasks like post-incident analysis, service-aware reporting, and help build no-code workflows.
ServiceOps alignment: Tight integration between ITSM and AIOps ensures end-to-end service management with real-time context.
Flexible deployment: Choose SaaS, on-premise, or hybrid architecture without lock-in
DeployPartners works with BMC to deliver service operations capabilities to our customers that include outcomes such as:
- End-to-end ITSM implementation with intelligent ticketing and self-service workflows
- AI-powered observability across hybrid and multi-cloud services
- Automated remediation with GenAI-enabled diagnostics
- Predictive service health monitoring to prevent outages
- Rapid service modelling and dynamic incident response.
Netreo
Netreo (now a BMC company) is a full‑stack IT infrastructure and network monitoring platform that provides unified visibility, AI‑driven insights, and automation across on‑premises and cloud environments.
Netreo combines end‑to‑end IT visibility, smart alerting, and automation in a secure, scalable platform, including:
- Centralised monitoring of hybrid IT environments—on‑prem and in the cloud (AWS, Azure, GCP).
- Network performance and traffic analysis to identify bottlenecks and anomalies.
- Automated config management and change tracking across devices.
- Application and database monitoring, including synthetic transaction testing.
- Proactive alerting and incident automation through AIOps capabilities.
Ideal for teams seeking to simplify operations, reduce manual effort, and ensure optimal performance across complex, hybrid infrastructures.