DeployPartners actively publishes and contributes to various discussions in the consultancy, systems integration, application and Solution Development arenas. Our company profile, discussion papers and whitepapers are available for you to download below.
Alarm (Event|Network|Service) Management is a big industry but there is so little written on the topic so we thought we would put together our ideas on what should become the main capabilities of a modern Alarm Management system.
This whitepaper describes the DeployPartners Service Assurance Maturity Assessment process, and outlines the five levels within its maturity assessment stack. It provides a high-level, generic overview of common service assurance problems and pain-points, and highlights the “low hanging fruit” solutions that can make a big positive impact in the shortest amount of time. Its aim is to give non-technology management better insight into how frustrating service delivery issues can be identified and remediated, and secondly into how proactive Service Assurance environments can deliver bottom-line benefits.
Overview of how IBM consolidated and advanced its IT Service Management offerings.