24×7 Maintenance & Support Services
As a customer, you expect your IT problems to be resolved around the clock with short response times, but are often limited in terms of accessibility to expertly trained help desk personnel and efficient cost management. For this reason, it makes sense to consolidate your organization’s support requirements with a single, experienced support provider and partner.
DeployPartners offers your business the highest level of support for Service Assurance toolsets and applications including Tivoli/C&SI suite, The Cisco Prime suite, Edge Technologies portal solutions. Telchemy, BMC Remedy and many others.
DeployPartners strive on customer satisfaction and provide proactive, intelligent monitoring of your custom software installations and devices, in addition to the resolution of complex issues across an expansive list of hardware platforms, operating systems and applications. We offer your business a customized and adaptable support structure that is built upon ITIL & ITSMF methodologies and best practices that have been adapted and manipulated to offer a support service unmatched within our industry.
DeployPartners support clients have access to a range of support service packages to deliver the right amount of support to meet the needs of your business (Multiple tiers of support services are available to meet unique business requirements). Our service desk is equipped with state of the art ticketing systems, knowledge base solutions and network monitoring software. This technology, coupled with the experience of our support engineers and consultants, ensures that your business is provided with efficient and experienced support services.
Our service desk is setup to maximize the ease of transition into support whether from a DeployPartners deployment or from existing internal/3rd party support services.
Below are some of the support services DeployPartners provide:
- Access to DeployPartners 24×7 Call Center for logging of support calls and secure access to DeployPartners on-line Trouble Ticketing System for fault management
- Access to DeployPartners Context KnowledeBase solution
- Access to the third party vendors partner website for documentation, patch/bug fixes, software updates and problem escalations
- On-site consultancy available
- Proactive health-checks
- Managing software versions and sending notifying when new releases available
- Incident and problem management
- Communication and reporting on the health of your system
- Change and enhancement requests
- Software updates and enhancements
- Security compliance checks.
DeployPartners was formerly known as Eirteic Consulting (Australia) and was rebranded in 2013. DeployPartners continues to expand its service assurance solutions and support to include major TELCO, Finance, Utilities, Military and Government industries.
DeployPartners service delivery team are certified with Tivoli Deployment Accreditation across the Security and Automation product streams.
Our consultants have accumulated vast knowledge of the OSS and ITSM spaces as a result of this global footprint and are accredited to the highest levels required in the software tools that the company offers.
DeployPartners provides consultancy, integration, training and support for the most valuable network tools available to operators today.